================================================================================ MOUSE MONARCHY - RETURN POLICY AND DISPUTE RESOLUTION AGREEMENT ================================================================================ Effective Date: September 20, 2026 Website: https://mousemonarchy.com Contact: support@mousemonarchy.com ================================================================================ TABLE OF CONTENTS -------------------------------------------------------------------------------- 1. OVERVIEW & SCOPE 2. PHYSICAL MERCHANDISE RETURN & EXCHANGE POLICY 2.1 Return Window 2.2 Eligibility Requirements 2.3 Damaged, Defective, or Incorrect Items 2.4 Non-Returnable Items 2.5 Return Shipping & Process 2.6 Refund Method & Timeline 3. DIGITAL SUBSCRIPTIONS & DIGITAL CONTENT POLICY 3.1 Digital Comic Memberships ($4.99/month) 3.2 Cancellation Terms 3.3 Refund Eligibility for Digital Goods 4. ORDER CANCELLATION & MODIFICATIONS 5. DISPUTE RESOLUTION & BINDING ARBITRATION 5.1 Good-Faith Informal Resolution First 5.2 Mandatory Binding Arbitration 5.3 Class Action and Jury Trial Waiver 5.4 Governing Law and Jurisdiction 5.5 Chargebacks and Payment Disputes 6. CONTACT INFORMATION ================================================================================ 1. OVERVIEW & SCOPE -------------------------------------------------------------------------------- This Return Policy and Dispute Resolution Agreement ("Policy") applies to all purchases made through Mouse Monarchy ("we," "us," or "our") at https://mousemonarchy.com, including our physical merchandise store (Royal Wares) and our digital comic subscription services. By placing an order, subscribing to digital content, or using our services, you agree to the terms outlined in this Policy. 2. PHYSICAL MERCHANDISE RETURN & EXCHANGE POLICY -------------------------------------------------------------------------------- We want you to be completely satisfied with your Mouse Monarchy apparel, art prints, and collectibles. 2.1 Return Window You have thirty (30) calendar days from the date your package is delivered according to tracking records to request a return or exchange. 2.2 Eligibility Requirements To be eligible for a return or exchange, your item must meet the following criteria: - Items must be in their original, unused, and unworn condition. - Apparel must be unwashed, free of stains, pet hair, or odors, with all tags attached (if applicable). - Fine art giclée prints and posters must be in pristine, uncreased condition, in their original protective sleeves and packaging. - Collectibles, mugs, and pins must be in their original packaging. 2.3 Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or misprinted, or if you received the wrong item: - Contact us at support@mousemonarchy.com within fourteen (14) days of delivery. - Please include your order number, a brief description of the issue, and clear photographs of the damaged item and packaging. - Once verified, we will immediately send a free replacement or issue a 100% full refund (including original shipping charges). You will not be required to pay for return shipping for defective or damaged goods. 2.4 Non-Returnable Items The following items are final sale and cannot be returned or refunded: - Digital subscriptions and digital comic downloads once accessed or viewed. - Custom, personalized, or author-signed artwork/memorabilia. - Items marked as "Final Sale" or "Clearance" at checkout. - Gift cards or promotional vouchers. 2.5 Return Shipping & Process To initiate a standard return: 1. Email support@mousemonarchy.com with your order number, the item(s) you wish to return, and the reason for the return. 2. Our support team will provide return instructions and our designated return address. 3. For standard returns (e.g., buyer remorse or sizing exchange), the customer is responsible for paying return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be responsible for packages lost in transit. 4. For exchanges, we will cover the shipping cost of sending the replacement item back to you. 2.6 Refund Method & Timeline - Once your return is received and inspected (usually within 3-5 business days), we will notify you via email of the approval or rejection of your refund. - Approved refunds will be credited back to your original payment method (credit card, Square, or payment gateway). - Refunds typically appear on your billing statement within 5 to 10 business days, depending on your banking institution. 3. DIGITAL SUBSCRIPTIONS & DIGITAL CONTENT POLICY -------------------------------------------------------------------------------- 3.1 Digital Comic Memberships ($4.99/month) - Mouse Monarchy offers recurring monthly digital subscriptions providing unlimited access to premium comic issues (Issues #2, #3, #4, and upcoming releases), high-resolution reader mode, and creator bonus artwork. - Subscriptions renew automatically every thirty (30) days unless cancelled. 3.2 Cancellation Terms - You may cancel your subscription at any time without fees or penalties through your account dashboard or by emailing support@mousemonarchy.com. - Once cancelled, your subscription will not renew, and your access will remain active until the end of your current paid billing period. 3.3 Refund Eligibility for Digital Goods - Due to the immediate delivery and consumption of digital content, subscription fees are generally non-refundable once content has been accessed. - However, full or prorated refunds will be granted in the following cases: * You were billed accidentally or experienced duplicate billing errors. * Technical failure on our platform prevented you from accessing the comic content, and our support team was unable to resolve the issue within 48 hours. * You request a refund within forty-eight (48) hours of your initial subscription charge without having read/accessed premium content. 4. ORDER CANCELLATION & MODIFICATIONS -------------------------------------------------------------------------------- - Physical orders may be cancelled or modified if the order has not yet been fulfilled or handed over to our shipping carriers. - If you need to cancel or change your order, contact support@mousemonarchy.com immediately with the subject line: "URGENT: Order Cancellation - [Order Number]". - Once a physical order has shipped, it cannot be intercepted and must follow the standard return process in Section 2. 5. DISPUTE RESOLUTION & BINDING ARBITRATION -------------------------------------------------------------------------------- PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. 5.1 Good-Faith Informal Resolution First Before initiating any formal legal proceeding or arbitration, you and Mouse Monarchy agree to attempt to resolve any dispute, claim, or controversy informally. - You must first send a written notice of dispute detailing the claim, supporting facts, and desired relief to: support@mousemonarchy.com. - Both parties agree to negotiate in good faith for a period of at least thirty (30) days from the date the notice is received. Most customer concerns can be quickly and amicably resolved through our dedicated support team. 5.2 Mandatory Binding Arbitration If the dispute cannot be resolved through informal negotiations within thirty (30) days, both parties agree that any dispute, claim, or controversy arising out of or relating to this Policy, purchases, subscriptions, or website use shall be settled by confidential, binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. - Arbitration replaces the right to go to court before a judge or jury. - The arbitrator's decision shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. - Exception: Either party retains the right to bring an individual action in small claims court if the claim falls within the jurisdictional limits of such court. 5.3 Class Action and Jury Trial Waiver YOU AND MOUSE MONARCHY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. 5.4 Governing Law and Jurisdiction This Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the United States, without giving effect to any conflict of law principles. 5.5 Chargebacks and Payment Inquiries We are committed to fair customer service. If you experience an unrecognized charge or an issue with your order, please contact support@mousemonarchy.com before filing a chargeback or payment dispute with your bank or credit card company. Chargebacks opened without prior contact delay resolution and may result in temporary suspension of account services while under investigation. 6. CONTACT INFORMATION -------------------------------------------------------------------------------- For all questions regarding returns, exchanges, refunds, cancellations, or dispute resolutions, please reach out directly to our team: Mouse Monarchy Support Email: support@mousemonarchy.com Website: https://mousemonarchy.com Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST) ================================================================================ END OF RETURN POLICY AND DISPUTE RESOLUTION AGREEMENT ================================================================================