Customer Satisfaction & Protections

Return Policy & Dispute Resolution

Effective Date: September 20, 2026 • Download Raw Text: RETURN_POLICY_AND_DISPUTE_RESOLUTION.txt

1. Overview & Scope

This Return Policy and Dispute Resolution Agreement applies to all purchases made through Mouse Monarchy at https://mousemonarchy.com, including our physical merchandise store (Royal Wares) and our digital comic subscription services.

2. Physical Merchandise Return & Exchange Policy

2.1 Return Window: You have thirty (30) calendar days from the date your package is delivered according to carrier tracking to request a return or exchange.

2.2 Eligibility Requirements:

Items must be in original, unused, and unworn condition.
Apparel must be unwashed, free of stains or odors, with all tags attached.
Fine art giclée prints and posters must be in pristine, uncreased condition in original packaging.
Collectibles, pins, and mugs must be intact in their original protective boxes.

2.3 Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or misprinted, notify us at support@mousemonarchy.com within fourteen (14) days with photos. We will immediately issue a free replacement or 100% full refund including shipping.

2.4 Refund Method & Timeline: Approved refunds are credited to your original payment method (Square / Card) within 5 to 10 business days following return inspection.

3. Digital Subscriptions ($4.99/mo)

Unlimited Reading Access: Subscriptions provide instant, recurring access to premium digital comic issues (Issues #2, #3, #4, and all future chapters), high-resolution reading mode, and author concept art.

Cancel Anytime: You may cancel your subscription at any time without penalty via your account dashboard or by contacting support. Your access will remain active through the end of your current paid billing cycle.

Digital Refunds: Because digital content is immediately accessible upon subscription, payments are generally non-refundable. However, full refunds are promptly issued in cases of accidental duplicate billing or verified technical issues preventing access.

4. Dispute Resolution & Binding Arbitration

Informal Resolution First: Prior to filing any claim, both parties agree to attempt good-faith informal resolution for at least thirty (30) days by emailing details of the dispute to support@mousemonarchy.com.

Binding Arbitration: Any unresolved dispute arising from purchases, memberships, or website terms will be settled through confidential, binding individual arbitration administered by the American Arbitration Association (AAA).

Class Action Waiver: Both you and Mouse Monarchy agree that claims may only be brought on an individual basis, and not as a plaintiff or class member in any class, collective, or representative proceeding.

5. Contacting Customer Support

For all return requests, exchange inquiries, billing questions, or dispute notices, please reach out to our dedicated support team:

Mouse Monarchy Customer Care

support@mousemonarchy.com